jilieo Privacy Policy

This Privacy Policy ("Policy") describes how jilieo ("jilieo", "we", "us", "our") collects, uses, stores, shares, and protects personal data relating to individuals ("you", "your", "Player") who visit the jilieo website at https://jilieo.org, register a player account, or use any service offered through the Platform.

This Policy applies to all personal data processing activities conducted by jilieo in connection with the Platform, regardless of whether data is provided directly by you during registration, generated automatically through your use of the Platform, or received from third-party verification and payment services.

By using the jilieo Platform, you acknowledge that you have read this Policy and consent to the processing of your personal data as described herein. If you do not agree with this Policy, you must not use the Platform or provide any personal data to jilieo.

jilieo is the data controller responsible for personal data collected and processed through the Platform. As data controller, jilieo determines the purposes for which personal data is processed and the means by which that processing takes place.

For all data protection enquiries, access requests, or complaints regarding jilieo's handling of your personal information, you may contact the jilieo data protection team using the contact details provided in Section 14 of this Policy.

jilieo collects personal data through several channels. The categories of data collected are set out below:

jilieo does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data except where strictly required to fulfil a responsible gaming obligation (for example, where a player discloses a gambling-related health concern to obtain self-exclusion assistance).

jilieo processes personal data for the following specific purposes:

• Account registration and management: To create, verify, and maintain your jilieo player account, including processing your jilieo login credentials and authenticating your identity on each session.
• Age and identity verification: To confirm that you are at least 21 years of age and to verify that the identity information provided during registration is accurate, as required by our licence conditions.
• Payment processing: To process deposits and withdrawals via your nominated payment method, including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT TRC20, and to maintain accurate financial records of all transactions on your account.
• Customer support: To respond to your enquiries, investigate complaints, process account restriction requests, and deliver responsible gaming interventions where required.
• Fraud and security: To detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct, and to protect the integrity of the Platform.
• Regulatory compliance: To fulfil obligations imposed by our gaming licence, applicable anti-money laundering regulations, and other legal requirements including maintaining records of player transactions and verification outcomes.
• Platform improvement: To analyse aggregated, anonymised usage data to improve Platform performance, user experience, and game offerings. This analysis does not identify individual players.
• Marketing communications: To send you promotional offers, bonus notifications, and Platform updates where you have given explicit consent to receive such communications. You may withdraw consent at any time via account settings or by contacting support.

jilieo processes personal data only where a valid legal basis exists. The applicable legal bases for each processing purpose are as follows:

• Contract performance: Processing necessary to provide you with the services described in the jilieo Terms & Conditions, including account management, payment processing, game delivery, and customer support.
• Legal obligation: Processing required to comply with applicable laws and licence conditions, including anti-money laundering obligations, age verification requirements, and the retention of financial records.
• Legitimate interests: Processing carried out in pursuit of jilieo's legitimate business interests where those interests are not overridden by your rights and freedoms. This includes fraud prevention, Platform security, and aggregated analytics for service improvement.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — in particular, the sending of direct marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

jilieo does not sell or rent personal data to third parties. We may share your personal data with the following categories of recipients only where necessary and under appropriate data protection safeguards:

• Payment service providers: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and cryptocurrency processing services, solely to execute your deposit and withdrawal instructions.
• Identity and age verification providers: Third-party KYC (Know Your Customer) services used to verify your identity and confirm that you meet the minimum age requirement of 21 years.
• Fraud prevention and security services: Providers of fraud detection, IP analysis, and account security tools that help jilieo identify and prevent prohibited conduct on the Platform.
• Regulatory authorities and law enforcement: Where jilieo is legally required to disclose information to a gaming regulator, financial intelligence unit, law enforcement agency, or court, such disclosure will be made in strict accordance with applicable legal requirements.
• Group companies: Where jilieo shares infrastructure or compliance functions with affiliated entities within the same corporate group, data sharing is governed by intra-group data processing agreements.

jilieo uses cookies and similar tracking technologies to operate the Platform efficiently, maintain your login session, and gather aggregated usage analytics. The categories of cookies used are:

• Strictly necessary cookies: Required for the Platform to function. These include session authentication cookies that keep you logged in to your jilieo account during an active session. These cannot be disabled without breaking core Platform functionality.
• Functional cookies: Remember your preferences such as language settings, preferred payment method, and responsible gaming limit configurations so that you do not need to re-enter them on every visit.
• Analytics cookies: Collect anonymised data about how players navigate the Platform, which pages are visited most frequently, and where technical errors occur. This data is used exclusively to improve Platform performance and is never linked to individual player identities.
• Fraud detection cookies: Used to identify suspicious patterns of access, such as multiple accounts operating from the same device or IP address, as part of jilieo's anti-fraud obligations.

You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies will prevent you from logging in to your jilieo account. Disabling analytics or functional cookies will not affect your ability to place bets or play games but may reduce personalisation features.

jilieo retains personal data only for as long as it is necessary to fulfil the purpose for which it was collected, or as required by applicable law and licence conditions. The following general retention periods apply:

• Active account data: Retained for the full duration of your account's active status plus a mandatory post-closure period required by our gaming licence and anti-money laundering obligations.
• Financial transaction records: Retained for a minimum of five (5) years following the date of the transaction, in compliance with financial record-keeping requirements applicable to licensed gaming operators.
• Identity verification documents: Retained for the period required by applicable KYC regulations, typically five (5) years from the end of the business relationship.
• Support and communications data: Live chat transcripts and support emails are retained for a period of two (2) years to support complaint resolution and quality assurance.
• Self-exclusion records: Retained indefinitely to prevent re-registration by players who have elected permanent self-exclusion, as required by responsible gaming best practice.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual. Anonymised data may be retained for statistical and analytical purposes without time limit.

jilieo implements technical and organisational security measures proportionate to the risk associated with the personal data it holds. Key measures include:

• Transport encryption: All data in transit between your device and jilieo's servers is encrypted using TLS 1.2 or higher (256-bit SSL). The padlock icon in your browser confirms this protection is active whenever you access jilieo.
• Data at rest encryption: Personal data stored in jilieo's databases is encrypted at rest using AES-256 encryption. Encryption keys are managed separately from the data they protect.
• Access controls: Access to personal data is restricted on a strict need-to-know basis. jilieo staff are granted the minimum level of access required to perform their role. All access to personal data is logged and audited.
• Two-factor authentication: Player accounts support SMS-based two-factor authentication to prevent unauthorised access even if jilieo login credentials are compromised.
• Penetration testing: jilieo's Platform infrastructure undergoes regular security assessments and penetration testing by qualified independent security professionals.
• Incident response: jilieo maintains a documented data breach response procedure. In the event of a breach that is likely to result in a risk to player rights and freedoms, affected players will be notified without undue delay.

As a jilieo player, you hold the following rights in relation to your personal data. All rights requests can be submitted via Live Chat or by emailing [email protected] and will be responded to within 30 days:

jilieo's Platform and services are strictly intended for individuals aged 21 years and above. jilieo does not knowingly collect, process, or store personal data belonging to persons under the age of 21.

If jilieo becomes aware that personal data has been submitted by or on behalf of a person under the age of 21, the relevant account will be closed immediately, any funds deposited will be returned less applicable transaction costs, and all associated personal data will be securely deleted except where retention is required by law.

jilieo's primary operations serve Pakistani players and the majority of data processing takes place within infrastructure governed by the laws of the licensing jurisdiction. Where personal data is transferred to or processed in countries outside Pakistan, jilieo ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Policy.

Safeguards used for international transfers may include:

• Standard contractual clauses incorporated into agreements with third-party data processors located outside Pakistan.
• Data processing agreements that impose obligations on recipients to maintain security standards consistent with this Policy.
• Transfers to jurisdictions recognised as providing an adequate level of data protection by applicable data protection authorities.

Where you have questions about the specific safeguards applied to any particular international transfer of your personal data, contact the jilieo data protection team using the details in Section 14.

jilieo reserves the right to amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or our data processing practices. When material amendments are made, jilieo will notify registered players via the email address associated with their account at least 14 days before the changes take effect.

Minor amendments — such as clarifications, corrections of typographical errors, or updates to reflect changes in third-party service provider names — may be made without advance notice and will take effect immediately upon publication. The "Last updated" date at the top of this Policy will always reflect the date of the most recent amendment.

Continued use of the jilieo Platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree with any amendment, you should close your account and cease using the Platform before the amendment takes effect.

For all privacy-related enquiries, data rights requests, or complaints about jilieo's handling of your personal data, you may contact us through the following channels:

• Live Chat: Available 24/7 from inside your jilieo account. Recommended for straightforward data rights requests and urgent data security concerns. Average response time: 3–5 minutes.
• Support Email: [email protected] — for formal written privacy complaints, subject access requests, and requests requiring documentary exchange. Responses within 30 days for data rights requests; within 5 business days for general privacy enquiries.

When submitting a data rights request, please include your registered jilieo username, the email address associated with your account, and a clear description of the right you wish to exercise or the complaint you wish to raise. This allows us to locate your account records promptly and respond as efficiently as possible.

If you are not satisfied with jilieo's response to a privacy complaint, you have the right to escalate the matter to the relevant data protection authority or the gaming regulator responsible for overseeing jilieo's licence, details of which are available upon request from the support team.